Shipments made in the peninsula will take between 24-48 hours and may be delayed depending on the city. As for orders for the islands, they can be delayed depending on customs and situations outside of Role. As for international shipments, the time will depend on the country and the corresponding transport agency.

If your order has exceeded the delivery period, write to us at orders@roleclothing.com indicating your order number in the subject line and a brief explanation in the body of the message. the incidence so that the logistics department can give you an answer as soon as possible.

To make a return:

Products must be returned within 30 days of receiving your order.

Products must be unused and unwashed with all tags still attached.

Underwear and swimwear are non-returnable.

We only offer refunds to the original payment method used to place the order.

Orders placed separately cannot be returned as one. Combining orders will delay the refund process!

*We only offer free returns to products purchased from Spain, for other countries you must bear the cost of returns.

*To make a return, write to us at orders@roleclothing.com or directly through thecontact page indicating the reason for your query.

You're still waiting for your refund, right? We know this can be annoying! Depending on the courier service and the country you are returning your item(s) with, our returns team may take up to 21 BUSINESS DAYS (excluding weekends and holidays).

If your return is marked as delivered, sit back, our returns team will be in touch via email once the return has been processed to confirm your refund. But if you need to contact Customer Care about your return, please include in your message: 1. Proof of shipment (such as a receipt) 2. The tracking number 3. Your order number. We will then get back to you as soon as we can!

We are unable to make any changes to your order once you press the "place order" button, this includes the following:

Change item or size

In the unlikely event that you have received the wrong item, please contact us at orders@roleclothing.com immediately with the following information to ensure we can resolve it quickly and efficiently:

Your order number

The name of the item you did not receive.

The name of the item you received instead.

A clear photograph of the item you received, including the logo.

Once we have received the above information, our Customer Service team will resolve it as soon as possible.

We are sorry that you received a defective item. Please send us the following information:

Your order number

Item name

Photos showing:

The defect as clearly as possible

Full body photo of the item

The Role logo and label

Don't worry about sending us your defective item, just keep it until you contact us.

At Role we only accept payments by bank card or Paypal, we do not work with cash on delivery or bank transfers.

For more information about our installment payment method, consult all the information here.

We don't really have set criteria when we choose our ambassadors, as all of our ambassadors are unique. The only advice we can offer is to identify what makes them unique and how that unique nature or ability can inspire others to become greater versions of themselves.

If you feel like you can belong to the team, sign up with your Instagram username hereand we'll review your profile.