OUR WORKING HOURS
Monday to Friday from 9 a.m. to 5:00 p.m. (Spanish Time)
HOW CAN I CONTACT YOU?Hopefully you'll find the answer you need in one of the articles below in our help center, but if you need a little help or just want to say hi, please select one of the contact options below.
WHY DOESN'T ROLE HAVE A PHONE NUMBER?Role does not have a call center to handle phone calls.
The Role brand was created for online sales, including our customer support. Although you may receive an automated response from time to time, all channels are staffed by human staff who are eager to assist you, quickly and efficiently.
WHAT INFORMATION SHOULD I PROVIDE YOU?
Be sure to INCLUDE AS MUCH INFORMATION AS POSSIBLE, eg / order number (#2001), email address, photos, etc. This will allow us to respond to your questions as quickly as possible.
Contact our support team here: https://roleclothing.com/pages/contacto
HOW CAN I BECOME A ROLE AMBASSADOR?
We don't really have set criteria when we choose our ambassadors, as all of our ambassadors are unique. The only advice we can offer is to identify what makes them unique and how that unique nature or ability can inspire others to become greater versions of themselves.
Simply put, it's not just about the ambassador, it's about how you can positively influence others.
Be sure to follow us on social media, tag us in your posts, and represent the Role brand! We are always looking for new talent.
WHEN ARE ITEMS REFILLED?
We won't always be able to have all products available, as it's always subject to change. To be the first to know about replenishment dates, keep an eye on Keep an eye on our social networks and subscribe to our newsletter at the bottom of our home page.
Unfortunately, due to current circumstances, we will only ship from our warehouses MONDAY - FRIDAY. This means orders placed on a Friday will ship on Monday, so don't panic if you don't receive your shipping confirmation over the weekend!
Our orders take 24-48 hours in the peninsula and may take a little longer if you live in Ceuta, Melilla, the Balearic Islands or the Canary Islands. But don't worry, with the tracking number you can know exactly where your order is.
WHAT IS OUR RETURN POLICY?
- Products must be returned within 30 days of receiving your order.
- Products must be unworn and unwashed with all tags still attached.
- Underwear and swimwear cannot be returned.
- We only offer refunds to the original payment method used to place the order.
- Orders placed separately cannot be returned as one.Combining orders will delay the refund process!
*We only offer free returns to products purchased from Spain, for other countries they must bear the cost of the returns
*To make a return write to us at firstname.lastname@example.org or directly through the contact page indicating the reason for your query.
DID YOU RECEIVE A DEFECTIVE ITEM?
We are sorry you received a faulty item. Please send us the following information:
Your order number
- The defect as clearly as possible
- Full body photo of the article
- The Role logo and label
Don't worry about sending us your defective item, just save it until you contact us
I HAVE STILL NOT RECEIVED MY REFUND
You're still waiting for your refund, right? We know this can be annoying! Depending on the courier service and the country you are returning your item(s) with, our returns team may take up to 21 WORKING DAYS (excluding weekends and holidays).
If your return is marked as delivered, sit back, our returns team will be in touch via email once the return has been processed to confirm your refund. But if you need to contact Customer Care about your return, please include in your message: 1. Proof of shipment (such as a receipt) 2. The tracking number 3. Your order number. Then we'll get back to you as soon as we can!
I WANT TO CHANGE MY ORDER
We are unable to make any changes to your order once you press the "place order" button, this includes the following:
- Change item or size
- Delivery / billing address
- Add items to your order
- Shipping Method
* IF YOU PROVIDE AN WRONG ADDRESS WHEN PAYING, WE ARE NOT RESPONSIBLE IF THE ORDER IS LOST. WE ARE NOT RESPONSIBLE FOR REFUNDING/REPLACING THIS ORDER.
YOU SENT ME THE WRONG ITEM
In the unlikely event that you have received the wrong item, please contact us immediately with the following information to ensure we can resolve it quickly and efficiently:
- Your order number
- The name of the item you did not receive.
- The name of the item you received instead.
- A clear photograph of the item you received, including the logo.
- Once we have received the above information, our Customer Service team will resolve it as soon as possible.
IF ANY DOUBT WAS NOT RESOLVED BEFORE, YOU CAN WRITE US THROUGH THE CONTACT PAGE HERE..