ROLE WEEK! Use code ROLE for surprises in your cart 😎

FREE RETURNS! TEST YOUR CLOTHES FOR FREE🥵

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ROLE WEEK! Use code ROLE for surprises in your cart 😎

FREE RETURNS! TEST YOUR CLOTHES FOR FREE🥵

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Terms of service

Introduction

This contractual document will govern the General Conditions of purchase of items through the website https://roleclothing.com/, property of ROLE CLOTHING S.L. under the trademark of RoleClothing, hereinafter PROVIDER, whose contact details also appear in the Legal Notice of this website.

These Conditions will remain published on the website at the disposal of the USER to reproduce and save them as confirmation of the contract, and may be modified at any time by ROLE CLOTHING S.L. It is the responsibility of the USER to read them periodically, since those that are in force at the time of placing orders will be applicable. ROLE CLOTHING S.L. will file the electronic document where the purchase is formalized and will have it available to the USER in case he requests it.

The contracts will not be subject to any formality except for the cases expressly indicated in the Civil and Commercial Codes and in this or other special laws.

The acceptance of this document implies that the USER: Has read, understands and understands what is stated here.

It is a person with sufficient capacity to contract. He assumes all the obligations set forth herein.

These conditions will have an indefinite validity period and will be applicable to all contracts made through the PROVIDER's website.

The PROVIDER informs that the business is responsible and knows the current legislation of the countries to which it sends the products, and reserves the right to unilaterally modify the conditions, without this affecting the goods or promotions that were acquired prior to the modification.

Identity of the contracting parties

On the one hand, the PROVIDER of the products purchased by the USER is ROLE CLOTHING S.L., with registered office at C/ HERREROS 17A PI LOS ANGELES, - 28906 GETAFE (Madrid), NIF B05342035 and with customer service telephone number 918719447 .

And on the other, the USER, identified on the website with his personal data for which he is responsible for the veracity of the same that he has provided to the PROVIDER to carry out the object of the purchase. The user of the website can make the purchase by providing their personal data and carrying out the purchase process and can also register on the website by creating a personal account by providing their personal access data and generating a password for which they will be responsible for its use and custody.

Object of the contract

The purpose of this contract is to regulate the purchase of user items through the provider's website where the items are displayed with the prices and characteristics of each of them, and their purchase entails delivery in exchange for the price stipulated in the website.


Rectification of data

In the event that the USER identifies errors in the data published on the website or in the documents generated by the contractual relationship, they may notify the email info@roleclothing.comso that ROLE CLOTHING S.L. correct them as soon as possible.

The USER may keep their data updated by accessing their user account.

Purchase procedure

The USER, in order to access the items offered by the PROVIDER, must be of legal age or an emancipated minor and may make a purchase following the purchase process without creating an account or registering through the website by creating a user account Therefore, the USER must freely and voluntarily provide the personal data that will be required, which will be treated in accordance with the provisions of Regulation (EU) 2016/679, of 27 April 2016 (RGPD), regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data and Organic Law 3/2018, of December 5 (LOPDGDD), regarding the protection of personal data and detailed in the Legal Notice and in the Privacy Policy of this website.

In the case of making a purchase without creating an account, the user will follow the instructions of the payment platform enabled on the website for this, sophify or paypal, providing the necessary data to make the purchase on this platform on the that you can check its terms and conditions at this link https://www.shopify.es/legal/terminos and https://www.paypal.com/es/webapps/mpp/ua /legalhub-full?locale.x=es_ES

In the case of choosing to create an account, the USER will select a username and a password, committing to make diligent use of them and not to make them available to third parties, as well as to notify the PROVIDER of the loss or theft of the same or the possible access by an unauthorized third party, so that it proceeds to the immediate blocking. Once the account is registered for the purchase process, you must add the items to the cart and follow the same purchase procedure, using a card with the sophify or paypal platform.

Once the user account has been created, it is reported that in accordance with the requirements of article 27 of Law 34/2002, on Services of the Information Society and Electronic Commerce (LSSICE), the procedure contracting will follow the following steps:

  1. General contracting clauses.
  2. Shipping and delivery of
  3. Right of
  4. Claims and dispute resolution online.
  5. Force
  6. General aspects of the
  7. Price and term of validity of the
  8. Expenses of
  9. Method of payment, expenses and
  10. Process
  11. Disassociation and suspension or termination of the
  12. Guarantees and
  13. Applicable law and jurisdiction.

1. GENERAL PURCHASE CLAUSES

Unless specifically stipulated in writing, placing an order with the PROVIDER will imply acceptance by the USER of these legal conditions. No stipulation made by the USER may differ from those of the PROVIDER if it has not been expressly accepted in advance and in writing by the PROVIDER.


2. SHIPPING AND DELIVERY OF ORDERS

The PROVIDER will not send any order until it has verified that the payment has been made.

Merchandise shipments will usually be made by courier transport (TIPSA or CORREOS), according to the destination freely designated by the USER.

The shipment will be made once the availability of the merchandise has been confirmed and the payment of the order and the shipping costs, if any, have been verified.

The delivery time will be between 2 and 6 working days, depending on the destination population and the chosen payment method.The expected date of shipment and delivery will be provided prior to order confirmation

Failure to execute the distance contract

In case of not being able to execute the contract because the purchased item is not available within the stipulated period, the USER will be informed of the lack of availability, the user may cancel the order and request a refund of the payment.

The PROVIDER will not assume any responsibility when the delivery of the item does not take place, because the data provided by the USER is false, inaccurate or incomplete.

Delivery will be considered made at the time the carrier has made the order available to the USER and the USER, or their delegate, has signed the delivery receipt document.

The PROVIDER will respond to the USER for any lack of conformity that exists at the time of delivery of the order, and the USER may, by means of a simple declaration, demand the correction of said lack of conformity, the reduction of the price or the resolution of the contract. In any of these cases, the USER may also demand compensation for damages, if applicable.

The USER shall have the right to suspend the payment of any pending part of the price of the purchased product until the PROVIDER complies with the obligations established in this contract.

It is up to the USER to verify the products upon receipt and state all the caveats and claims that may be justified in the delivery receipt document.

3. RIGHT OF WITHDRAWAL

Withdrawal form : (enter link)

The USER has a period of fourteen calendar days, counted from the date of receipt of the product or from the date of purchase to exercise the right of withdrawal.

The right of withdrawal will not be applicable (art. 103 RDL 1/2007, of November 16) to articles that refer to:

  • for reasons of health protection or hygiene that have been unsealed after the

  • when the item has been used or

Free returns of underwear items or any item that has been used or is returned damaged will not proceed.

All returns must be communicated to the PROVIDER, requesting a return number using the form provided for this, or by email to info@roleclothnig.com,indicating the corresponding invoice or order number.

In the event that the return is not made with the original delivery packaging, the PROVIDER may charge the USER, previously informing about it through the same communication channel used.

Once the USER has received the return number, he will send the product to the PROVIDER, indicating this number in the shipping letter, with the transport costs at his expense, if applicable, at the address of ROLE CLOTHING S.L. , C/ HERREROS 17A PI LOS ANGELES, - 28906 GETAFE (Madrid)

4. ONLINE CLAIMS AND DISPUTE RESOLUTION

Any claim that the USER deems appropriate will be dealt with as soon as possible, and can be made at the following contact addresses:

Postal: ROLE CLOTHING S.L., C/ HERREROS 17A PI LOS ANGELES, - 28906 GETAFE (Madrid)

Phone: 918719447

E-mail: info@roleclothing.com.com

Online Dispute Resolution (Online Dispute Resolution)

In accordance with Art 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the USER and the PROVIDER, without the need to resort to the courts of justice, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, and can finally suggest and/or impose a solution to the conflict.

Link to the ODR platform: http://ec.europa.eu/consumers/odr/

5. FORCE MAJEURE

The parties will not incur liability for any fault due to force majeure. The fulfillment of the obligation will be delayed until the cessation of the case of force majeure.

6. COMPETITION

The USER may not assign, transfer or transmit the rights, responsibilities and obligations contracted in the sale.

If any stipulation of these conditions is considered invalid or impossible to comply with, the validity, legality and compliance of the rest will not be affected in any way, nor will they be modified in any way.

The USER declares to have read, know and accept these Conditions in their entirety.

7. GENERALITIES OF THE OFFER

All sales and deliveries made by the PROVIDER shall be understood to be subject to these Conditions.

No modification, alteration or agreement contrary to the Commercial Proposal of ROLE CLOTHING S.L. or as stipulated herein, shall take effect, unless expressly agreed in writing signed by the PROVIDER, in this case, these particular agreements shall prevail.

8. PRICE AND TERM OF VALIDITY OF THE OFFER

The prices indicated for each product or service include Value Added Tax (VAT) or other taxes that may be applicable. These prices, unless expressly stated otherwise, do not include


shipping or communication costs, handling or any other additional services and annexes to the product purchased.

The prices applicable to each product are those published on the website and will be expressed in EUROS. The USER assumes that the economic valuation of some of the products may vary in real time.

Before making the purchase, you can check all the details of the estimate online: items, quantities, price, availability, transport costs, charges, discounts, taxes and the total purchase. Prices may change daily while order is not placed.

Once the order is placed, prices will be maintained whether or not products are available.

Any payment made to the PROVIDER entails the issuance of an invoice in the name of the registered USER or the company name that he/she has informed at the time of placing the order. This invoice will be sent in paper format along with the purchased product. The invoice can be downloaded in PDF format by accessing the web management panel with the user account. If you want to receive it by email, you must request it by any of the means that the PROVIDER makes available to you, informing you that at any time you can revoke said decision.

For any information about the order, the USER may contact the PROVIDER through the customer service telephone number 918719447 or via email at the address info@roleclothingcom.

9. TRANSPORTATION COSTS (Free for orders over 55 euros)

Shipping costs are FREE for all orders over 55 EUROS.

In case of a smaller amount, the prices published in the store do not include shipping costs that will be calculated at the time of saving the basket or budget, since they are calculated by the delivery address.

The transport rate (VAT included) in cases of orders less than 50 euros, the rate applied is as follows:

Peninsula: €3.90 Balearic Islands: €8.00

Others: €20

10. METHODS OF PAYMENT, CHARGES AND DISCOUNTS

The PROVIDER is responsible for economic transactions and enables the following ways to make the payment of an order:

Pay Pal credit card

The USER may use a discount coupon at the moment prior to the completion of the purchase in case of having received it from the PROVIDER.

Security measures

The website uses information security techniques generally accepted in the industry, such as SSL, data entered on a secure page, firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access. authorized to the data. To achieve these ends, the user/client accepts that the provider obtains data for the purpose of the corresponding authentication of access controls.

The PROVIDER undertakes not to allow any transaction that is considered illegal by the credit card brands or the acquiring bank and that may or has the potential to damage their goodwill or negatively influence them.


The sale or offer of a product or service that does not comply with all laws applicable to the Buyer, Issuing Bank, Merchant or Holder of the card(s) is prohibited under the card brand programs.

11. PURCHASE PROCESS

Any item from our catalog can be added to the cart. In this, only the articles, the quantity, the price and the total amount will be observed. Once the basket is saved, the charges and discounts will be calculated according to the payment and shipping data entered.

The baskets do not have any administrative link, it is just a section where you can simulate a budget without any commitment on both sides.

From the basket you can place an order following the steps below for its correct formalization:

  1. - Verification of billing data.
  2. - Check shipping address.
  3. - Selection of the shape of
  4. - Place the order (buy).

Once the order has been processed, the system sends an email to the email provided by the USER confirming the completion of the order.

12. DISSOCIATION AND SUSPENSION OR TERMINATION OF THE CONTRACT

If any of these terms and conditions are found to be unlawful, void or for any reason unenforceable, this condition will be deemed severable and will not affect the validity and enforceability of any remaining conditions.

The PROVIDER may, without prior notice, suspend or terminate the USER's access to its services and training, in whole or in part, when the USER does not comply with the obligations established in this contract or any legal provision, license, regulation, directive, code of practice or policies that are applicable

When THE PROVIDER exercises any of its rights or powers under this Clause, such exercise will not prejudice or affect the exercise of any other right, power or resource that may be available to THE PROVIDER.

13. GUARANTEES AND RETURNS

The guarantee of the products offered will respond to the following articles based on Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws:

14. APPLICABLE LAW AND JURISDICTION

These conditions will be governed or interpreted in accordance with Spanish legislation in what is not expressly established. Any dispute that may arise from the provision of the products or services subject to these Conditions will be submitted to the courts and tribunals of the USER's domicile, the place of fulfillment of the obligation or the place where the property is located if it is real estate.

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